System Improvement Manager

Why Join Us

Performance & System Improvement Manager

Location: Redditch

Salary: Up to £60,000

Are you passionate about driving operational excellence and embedding lasting change? We’re looking for a Performance & System Improvement Manager to join our Central Operations team, leading initiatives that streamline processes, enhance efficiency, and deliver real value across the business.

In this role, you’ll partner with Planning & Scheduling, Operational Contract Support, and wider business stakeholders to deliver continuous improvement projects. Using methodologies such as Lean, Six Sigma, and Kaizen
, you’ll lead the design and rollout of new systems, embed process changes, and foster a culture of problem‑solving and accountability.

Your work will directly impact performance by reducing costs, optimising workflows, and ensuring sustainable improvements that meet both business and client needs.

• Lead the rollout of new systems and processes, ensuring smooth handover into business‑as‑usual.
• Analyse operations, identify inefficiencies, and design practical improvements.
• Run workshops and events to generate ideas and implement solutions.
• Drive stakeholder engagement and cultural change, securing buy‑in at all levels.
• Define and track KPIs to measure success, producing progress reports for leadership.
• Provide training and coaching in continuous improvement tools and practices.

We’re looking for someone who brings:

• A Six Sigma qualification (essential).
• A degree (or equivalent) and proven experience in Lean, Six Sigma, or Kaizen methodologies.
• Strong project and change management skills
  , with a track record of delivering multi‑stakeholder initiatives.
• A curious mindset
  , always questioning the status quo and exploring better ways of working.
• Excellent stakeholder engagement and communication skills.
• Analytical ability to uncover root causes and design effective solutions.
• Experience embedding process and system improvements into operational environments.

• Getting everyone home safely – safety is our top priority.
• Delivering winning service – tailored to the needs of our customers.
• Being commercially aware – balancing value and cost effectiveness.
• Developing respectful relationships – with openness and professionalism.
• Enabling change & seeking improvement – staying agile and always finding better ways to work.

This is a fantastic opportunity to make a real impact, leading projects that shape the way we operate and ensuring continuous improvement across the organisation.

Apply today and help us deliver operational excellence at Arcus.