Customer Service Coordinator

Job Title:

Customer Service Coordinator

Location:

Redditch Salary: £27,000, Job Type: Full-Time, Permanent

Are you a tenacious, structured administrator with a talent for building relationships?

Arden Personnel is recruiting for a Customer Service Coordinator on behalf of a leading company in Redditch. This is a fast‑paced, pivotal role where you will support the Customer Experience and Internal Sales teams, ensuring clients receive first‑class service and accurate contractual support.

• Salary
  : £27,000 per annum
• Hours
  :
  Monday to Friday, 08:30 – 17:00 (No weekends)
• Holiday
  : 25 days + Bank Holidays (Option to buy 5 additional days)
• Benefits
  : 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts.

Reporting to the Head of Customer Experience, you will be the main point of contact for client contractual queries. Your day‑to‑day will involve a mix of detailed administration, pricing analysis, and active relationship management.

• Contract Management:
  Maintaining client information, producing professional quotations, and managing the renewal process to ensure high retention rates.

The Ideal Candidate:
You don't be just “do” admin; you understand why it matters. You are methodical, factual, and results‑oriented, with the ability to influence others.

• Experience:
  
  Previous experience in a similar sales support, contract administration, or quote‑management role is essential.
• Skills:
  
  You must be highly numerate and computer‑literate, with excellent skills in Microsoft Excel (analysis) and Word.
• Attributes:
  We are looking for someone who is tenacious, persistent, and able to see a job through to conclusion.
• Approach:
  You are “supportive, efficient, and responsible”—aligning with the company's core values to serve both the client and colleagues.

• Experience with in the contract catering market or similar service industries.
• Knowledge of managing KPIs (conversion, retention, lead turnaround).

Why Apply? This is a chance to join a company that values Expertise and Versatility. You will be given the independence to manage your own workload while being part of a supportive, collaborative team that celebrates high performance.

We’re reviewing CVs for this Service Desk Coordinator — early applications are encouraged.

📧
📞(Alcester) | (Redditch)

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🌍About Arden Personnel

We recruit across

Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.

We’re an equal opportunities employer, placing talent across

Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

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