Operations Support Governance Manager

Operations Support Governance Manager

Location: Redditch or Essex | Hybrid Working Available Salary: Up to £55,000 depending on experience

Benefits: Bonus, pension, holidays, and many more

We’re looking for an experienced and commercially astute Operations Support Governance Manager to join our Operations Support & Governance (OSG) team.

This is a high-impact role focused on protecting margin, strengthening commercial governance, and improving operational decision-making through insight-led reporting. You’ll act as a key interface between Operations, Finance, Supply Chain and MI, ensuring commercial activity is profitable, compliant, and controlled.

You’ll also lead a small team, driving analytical capability, standardising processes, and enhancing data integrity across the function.

• Develop and maintain centralised reporting frameworks to monitor performance across OSG and wider teams
• Drive data integrity and governance, improving the accuracy of profitability, forecasting, and performance reporting
• Deliver insightful reporting to senior stakeholders, identifying risks, trends, and opportunities to protect margin
• Monitor and manage financial & commercial KPIs, ensuring audit readiness and transparency
• Lead compliance checks across workflows including quoting, charge checks, billing, and cost assurance
• Embed and enhance Charge Check processes across contracts
• Identify and implement improvements to reduce leakage, inefficiencies, and unnecessary spend
• Oversee transactional spend activity, ensuring correct approvals and governance protocols
• Drive revenue recovery initiatives, identifying and recovering missed income opportunities
• Support mobilisation projects and transformation programmes (e.g. Aurora), embedding robust governance from the outset
• Build strong relationships across Operations, Finance, Supply Chain, and MI to drive continuous improvement
• Lead and develop a team, enhancing analytical capability and commercial awareness

About You

• Proven experience in commercial analysis and governance
• Experience leading and developing teams
• Strong analytical skills with the ability to interrogate data using Excel
• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience with process mapping tools (e.g. Visio)
• Strong stakeholder management and communication skills
• High attention to detail with a commitment to accuracy and deadlines
• A proactive, solutions-focused mindset with the ability to work both independently and collaboratively

A relevant degree or professional qualification is advantageous.

• Competitive salary and benefits package
• Hybrid working options
• 25 days holiday + bank holidays
• Pension scheme
• Ongoing training and development opportunities
• The chance to play a key role in shaping commercial governance and operational performance

This is a critical role within Arcus, offering the opportunity to make a real impact on commercial performance across the business. You’ll be joining a collaborative and forward-thinking team, working on transformation initiatives and helping to drive continuous improvement and best practice.