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CX Insights Lead: Data-Driven Customer Experience
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-08-21
Listing for:
Halfords
Full Time
position Listed on 2026-08-21
Job specializations:
-
Business
Data Analyst, Customer Success Management
Job Description & How to Apply Below
Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams.
You will champion prioritising what matters to customers, partner with the Group CX team, and use tools like NPS, CSAT, and social feedback to influence strategic directions.
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