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Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM Bilingual

Customer Resolution Specialist | Escalations & SLAs

Job in Redditch, Worcestershire, B97, England, UK
Listing for: Arcus FM Limited.
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Salary/Wage Range or Industry Benchmark: 26372 GBP Yearly GBP 26372.00 YEAR
Job Description & How to Apply Below
A customer-focused company in Redditch is looking for a Customer Resolution Agent. You will manage escalations and complaints and ensure timely resolutions while maintaining high standards of customer service. The role requires strong communication and organisational skills and offers a salary of £26,372, along with additional perks like a 4% bonus, generous leave, and a pension scheme. Flexibility in working hours is necessary as shifts are scheduled from 7 am to 7 pm across 7 days.
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