Customer Service Advisor

Position: CUSTOMER SERVICE ADVISOR
Customer Service Advisor
Redditch
£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.

We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.

Customer Service Advisor

Key Responsibilities

Handle customer enquiries and process orders for products
Provide excellent customer service by keeping customers informed throughout the order and delivery process
Answer incoming telephone calls and respond to emails, letters, and other correspondence
Liaise with carriers regarding delivery enquiries and updates

Input customer orders onto the computer system and produce relevant sales documentation
Raise internal paperwork including collection notes, credit requests, and purchase orders
Maintain accurate records, including monitoring and booking in direct container shipments to customers

The successful Customer Services Administrator will have the following skills and experience:

- Previous experience in customer service or administration
Strong organisational skills and attention to detail
Confident using computer systems and office software
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and work well under pressure

If you are reliable, proactive, and enjoy working in a customer-focused administrative role, we would love to hear from you. Please click APPLY with your updated CV and I will be in touch soon