Technical Customer Service Advisor

Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations. Technical Customer Service Advisor day to day duties include:
Customer Service:
Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose and resolve issues efficiently. Provide accurate and up-to-date information about products, pricing, promotions, and warranties. Process customer orders, returns, and exchanges according to company policies. Proactively identify and address customer needs, exceeding expectations wherever possible. Helping customers to create orders on Shopify - both via retail and trade routes.