Charges Advisor

Hourly rate: £14.13.

Working hours:

37 Monday‑Friday.

Location:

Woodrow Centre, Redditch B98 7RY
/ Hybrid 3 days.

Contract:

3 months.

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.

• Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales.
• Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate.
• With support and direction from Officers and Managers, be responsible for the collection and enforcement of former tenant charges and housing debts, including write‑off proposals where required.
• Analyse data and ensure charges are accurately applied to accounts and invoiced.
• Support investigations resultant from appeals, complaints, and enquiries and, in the event of a legal challenge, Judicial Review or Ombudsman Enquiry.

• Experience of working in a financial, accounting, or income service.
• Knowledge and experience of using and interpreting data and customer accounts to provide advice.
• Knowledge of housing legislation or debt recovery.

For more information or to process your application, please apply now!