Charges Advisor; Hybrid

Charges Advisor (Hybrid) needed in Redditch, £14.13ph
PAYE – Reference: RQ1730389

Responsibilities will include:

• Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales
• Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
• With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
• Analyse data and ensure charges are accurately applied to accounts and invoiced
• Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry

This is a Full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.