Customer Assurance Coordinator

Why Join Us

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have the ideal role for you… working as our Customer Assurance Agent (24hrs/week) at our Redditch site.

Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll manage multiple inboxes, answer queries promptly, and work with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from serious to minor incidents such as:
Fire to hot water issues.

Demonstrate great time‑management, organisational and prioritisation skills. Create and collate reports for Directors containing no mistakes—challenging at times, but with your ability to work under pressure and keen eye for detail you will rise to the challenge. You’ll find it rewarding when you resolve major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn’t matter which industry or sector you have experience in; if you can multi‑task, escalat­e when required and love a challenge (and being challenged), then apply for this position today!

• Salary:
  Up to £29,256 (pro rata) per annum, depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.