Customer Service Advisor

Customer Service Advisor

Location:

Redditch (Office-Based)

Hours:

Full Time, Monday to Friday
Salary: £28,000 per annum

Pertemps are currently recruiting on behalf of a well-established and growing business for a Customer Service Advisor to join their team at their Head Office in Redditch.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, resolving queries, and ensuring customers receive a first-class experience throughout their journey. You'll play a key role in coordinating communication between customers, installation teams, and internal departments to ensure projects are completed efficiently and to a high standard.

Key Responsibilities
As a Customer Service Advisor, your duties will include:

Acting as the primary point of contact for customers throughout their installation process
Providing a professional, friendly, and solution-focused service at all times
Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
Working closely with Project Managers to ensure projects remain on track
Updating and maintaining customer records accurately within the CRM system
Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
Supporting the achievement of departmental and individual performance targets
Contacting customers regarding outstanding payments once work has been completed
Assisting with customer complaints and helping to deliver effective resolutions
Maintaining reports, trackers, and internal systems to ensure all information is up to date
Communicating confidently via telephone, email, and written correspondence
Providing support to colleagues and covering responsibilities when required
Representing the business in a professional and positive manner at all times

Skills & Experience Required
To be successful in this role, you will have:

Previous experience within a customer service, customer support, or customer care environment
A genuine passion for delivering excellent customer experiences
Strong communication skills with the ability to build rapport easily
Excellent organisational skills and a high level of attention to detail
The ability to prioritise workloads and remain calm in a fast-paced environment
A proactive and positive approach to problem-solving
Good working knowledge of Microsoft Office, including Outlook
Experience handling payments, credit control, or financial administration would be advantageous