Customer Escalations Specialist
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-08-27
Listing for:
Arcus FM
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Arcus FM in Redditch is seeking a Customer Resolution Agent to be the first point of contact for escalations and complaints from internal and external customers, managing end-to-end work order resolutions within SLAs. You will handle calls, emails and requests with organisation, attention to detail and confidentiality, delivering solutions and driving customer satisfaction.
This 40-hour per week role runs across 7am–7pm over 7 days, with a salary of £29,256 per year plus a benefits package
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