Customer Escalations Specialist
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-08-28
Listing for:
Arcus FM
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Arcus FM in Redditch is seeking a Customer Resolution Agent to be the first point of contact for escalations and complaints from internal and external customers, managing end-to-end work order resolutions within SLAs. You will handle calls, emails and requests with organisation, attention to detail and confidentiality, delivering solutions and driving customer satisfaction.
This 40-hour per week role runs across 7am–7pm over 7 days, with a salary of £29,256 per year plus a benefits package
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×