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Customer Resolution Specialist — Fast-Paced
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-08-28
Listing for:
Arcus FM Limited.
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Arcus FM Limited is seeking a Customer Resolution Agent for the Redditch site. You will handle escalations and complaints from internal and external customers, ensuring timely resolution within SLAs, and maintain comprehensive notes across IT systems.
The role requires strong communication, organisation, and the ability to work across calls, emails, and other channels in a fast-paced environment. A 40-hour week with 7am–7pm shifts across 7 days is required.
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