Call Centre Representative

Call Centre Representative

Call Centre Representative Pertemps Bond
• B98, West Midlands, UK

Location:

Redditch (On Site)

Salary: £25,000 basic + uncapped commission (OTE £35,000 - £40,000)

Hours:

40 hours per week

Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective customers, responding to enquiries, and arranging appointments for the field-based sales team. You'll play a key role in supporting business growth while ensuring every customer receives a professional and positive experience.

• Handle inbound customer enquiries in a professional and engaging manner.
• Contact prospective customers following marketing campaigns, website enquiries and existing lead sources.
• Qualify customer requirements and book appointments for the sales team.
• Build rapport with customers and identify their needs through effective questioning.
• Maintain accurate customer records and update CRM systems accordingly.
• Send relevant information and literature to customers when required.
• Achieve individual and team performance targets.
• Manage follow-up activity to maximise appointment conversion rates.
• Deliver exceptional customer service throughout every customer interaction.

• Previous experience in a call centre, telesales, customer service or appointment-setting role.
• Excellent verbal communication and listening skills.
• Confident handling customer objections and overcoming barriers to appointment booking.
• Strong organisational skills and attention to detail.
• Comfortable using CRM systems and other computer-based applications.
• Self-motivated with the ability to work independently and as part of a team.
• Target-driven with a positive and proactive approach.
• Professional telephone manner and strong relationship-building skills.

Shift patterns will be discussed during the interview process, however the standard operating hours are:

• Primarily 9:00am to 5:30pm
• Two later shifts per week of 10:00am to 7:00pm
• One Saturday in every eight on a rota basis
• A weekday will be given in lieu when a Saturday is worked

• £25,000 basic salary
• Uncapped commission structure with realistic OTE of £35,000 - £40,000
• 25 days annual leave plus bank holidays
• Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days
• Birthday leave
• Company pension scheme
• Ongoing training and development opportunities
• Supportive and friendly working environment

If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you.

Full-time