Homelessness & Solutions Officer – AR

Homelessness & Housing Solutions Officer

Redditch Borough Council
Grade 6 (SCP 19–25)
Directorate:
Housing, Communities, Environment & Planning

Redditch Borough Council is looking for a motivated and experienced Homelessness & Housing Solutions Officer to join our Housing Service and play a key role in preventing and relieving homelessness across the Borough.

This is a challenging and rewarding frontline role where you will make a real difference to people’s lives by delivering high-quality, legally compliant homelessness and housing advice services.

As a Homelessness & Housing Solutions Officer, you will manage a varied caseload of households who are homeless or threatened with homelessness. You will assess applications, make robust legal decisions, and work creatively with customers and partners to secure sustainable housing solutions.

You will be responsible for ensuring the Council meets its statutory duties under housing and homelessness legislation, while delivering a customer-focused service that treats people with dignity, fairness, and respect.

• Provide professional, customer-centred homelessness and housing advice in line with current legislation and guidance
• Manage a caseload of complex homelessness cases, carrying out detailed assessments and making legally sound decisions
• Prevent and relieve homelessness through a range of housing options across different tenures
• Arrange and manage temporary accommodation where the Council has a statutory duty, ensuring suitability and value for money
• Prepare clear, accurate and legally robust reports, decision letters, and case records
• Work closely with private landlords, housing providers, internal teams and external partners to secure housing solutions
• Maintain accurate records and use IT systems effectively to support service delivery and performance reporting
• Contribute to service improvement, risk management, and partnership working across the Housing Service

We are looking for someone who:

• Has experience working in homelessness, housing options, or a related advice service
• Has a strong understanding of housing and homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017
• Is confident managing complex casework and writing detailed reports and legal decisions
• Can remain calm and resilient when dealing with challenging and emotive situations
• Is highly organised, detail-focused, and able to prioritise a demanding workload
• Is customer-focused, empathetic, and committed to achieving sustainable outcomes
• Works well as part of a team and builds effective relationships with partners
• A relevant qualification (or willingness to work towards one), such as a CIH Level 3, is desirable.

The opportunity to make a real impact in your community

A supportive team environment with opportunities for learning and development

A role that offers variety, responsibility, and professional challenge