Property Specialist

Triage Officer

Redditch

Contract
£17.37 per hour

Our client is looking for an experienced Housing Triage Officer.

At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer

advice service

Knowledge of legislation, regulation, and policy in relation to the provision of the service

Experience of providing professional high-quality customer services to customers often with multiple complex issues

and who may be in highly emotive situations

Experience of assessing and meeting people s needs and requirements and managing expectations

Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes

Experience of call handling and operating specialist IT systems

Administrative and assistive experience

Experience of service improvement and being involved

projects

Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing

services

Some experience of casework and making referrals

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

Operational purpose

• Provide a professional and compliant, customer facing Homelessness and Housing

Solutions Advice Service firmly focussed on the prevention and relief of homelessness

• Support all officers, systems, and processes in operating the Homelessness and Housing

Solutions and Voids, Allocations & Lettings teams

• To be responsible and accountable for the Local Authorities operations in accordance

with its legal obligations to provide professional housing and homelessness advice

services in accordance with:
Part VI & VII Housing Act 1996 (as amended);
Homelessness

Reduction Act 2017;
Welfare Reform, Safeguarding and the Children s Act.

• Support the strategic and operational managers in delivering the vision, strategies and

initiatives for the Homelessness and Housing Solutions Team and the wider Housing

Service of which you are an integral part.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer