Financial Support Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill 2 posts in their busy shared service Financial Support Team. These will be based across offices in Redditch and Bromsgrove.

The purpose of this role is to provide support and advice and identify opportunities, to help customers improve their financial independence, including processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Need further information? please contact Sharen Donnelly on or email s.donnelly@ or email recruitment@

Financial Support Officer JD and PS 2022 (1).pdf

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