Receptionist, Day Surgery Ward

Receptionist, Day Surgery Ward

The closing date is 24 March 2026

This advertisement is currently only open for candidates from Hereford and Worcestershire NHS.

An exciting opportunity has arisen within Birch Day Case Unit at the Alexandra Hospital, Redditch for 0.48 WTE Band 3 Ward Clerk. This equates to 18 hours per week.

We are looking for a highly motivated individual who is keen to work in a busy and growing environment within an extremely supportive team.

The unit takes various surgical specialties such as general surgery, urology, gynaecology, orthopaedics and vascular surgery.

We have also expanded care into interventional radiology and operate a Theatre Admissions Unit.

The Day Unit currently has 19 trolley spaces and 3 seated spaces in use at any one time, which are reused over the day to maximise the volume of patients that come through our unit. The Theatre Admissions Unit has 9 seated spaces.

Currently the hours will be split from Monday to Friday anytime between 7am and 8pm, with potential for later working and weekend working in the future. You will be required to work a mix of shift patterns and be flexible.

We welcome pre‑application visits, so you can see how the unit runs and meet the staff.

We offer excellent professional development and a supportive environment for you to work within. Come and join a friendly and well‑established team.

We would like someone who has an excellent customer service approach, as you will be the first member of the team that our patients will meet.

You need to be an individual who has the ability to multi‑task and be able to work under pressure, as the job can be fast‑paced at times.

Experience would be desirable, but not essential as full training will be given. Computer literacy of a high standard would be expected as the job involves a lot of access to Trust IT systems.

You will provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.

You will take a key role in allocating patients to maximise capacity within the unit.

You will ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

You will deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‑based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Key Duties

Responsible for undertaking phone calls for next day admissions to pre‑empt cancellations.

Responsible for generating and sending out patient admission letters for Ophthalmology GA patients.

Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day.

Assisting in planning the weekly…