Network Communications Manager

Location: Redditch, Worcestershire - Permanent/Full Time/Hybrid

Security Clearance: SC minimum, potentially progressing to DV

Are you ready to take your operational and leadership experience into a critical role supporting secure communications for defence and government customers?

We are looking for a Communications Service Manager to lead the delivery of mission‑critical communications support services. In this role, you will ensure resilient, compliant, and cost‑effective service delivery across technical support, maintenance, spares, and accreditation, acting as the primary interface between our customer, internal teams, and key partners.

• You will oversee services that keep defence and secure operations running smoothly.
• You will apply your leadership and technical expertise to manage teams, drive service excellence, and influence future capability development.
• You will be part of a role that directly impacts operational success, supporting MoD, government agencies, and high‑security environments.

• Leading end‑to‑end delivery of communications support services, ensuring SLAs, KPIs, and contractual commitments are met.
• Acting as the primary operational interface with customers and stakeholders.
• Managing technical support, maintenance, spares, and obsolescence planning.
• Driving continuous service improvement, using data, feedback, and trend analysis.
• Supporting service mobilisation, ITT/bid responses, and forward planning.
• Ensuring compliance and accreditation across all technical and operational areas.

You are an experienced service delivery professional with a strong operational mindset, ideally with military or defence communications experience. You thrive in high‑stakes, mission‑critical environments, and enjoy leading teams to deliver results under challenging conditions. You bring:

• Proven experience managing complex service delivery in technical, communications, defence, or secure systems environments.
• Strong knowledge of SLAs, KPIs, SoR‑driven requirements, and ITIL or equivalent service management practices.
• Excellent stakeholder management and communication skills.
• A structured, analytical approach to compliance, operational risk, and continuous improvement.

• Experience with secure or mission‑critical communications systems.
• Familiarity with accreditation frameworks, JSPs, and Defence standards.
• Hands‑on knowledge of CMDB, asset management, and configuration control.
• Experience in supporting ITT/bid responses and service mobilisation.

• ITIL Foundation or equivalent service management qualification.
• Eligible for UK security clearance (SC minimum, potentially DV) and hold UK nationality.

• Use your operational expertise to support mission‑critical communications.
• Lead a team and influence the future capability of secure communications services.
• Work in a dynamic, high‑impact environment with Defence and government stakeholders.
• Take your experience from service to a rewarding civilian role where your skills make a real difference.

If you are ready to take on a role that combines leadership, technical expertise, and operational impact, we want to hear from you.

Apply today and help us deliver resilient, secure communications services that keep critical operations connected.