CRM AI Enablement Manager
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-09-12
Listing for:
Ingersoll-Rand plc
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
CRM Systems & Management, AI Business & Operations, Change Management, IT Business Analyst -
Business
CRM Systems & Management, AI Business & Operations, Change Management
Job Description & How to Apply Below
Job Summary
We are looking for a strategic, business-driven CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations.
This role acts as a key bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams, ensuring AI investments translate into measurable business value and sustainable adoption with a strong focus on embedding Generative AI, Copilots, Agentic AI, and intelligent automation into CRM processes.
Responsibilities- Define and drive the CRM AI roadmap aligned with business priorities and CRM strategy.
- Identify high-impact use cases across customer journeys and commercial processes.
- Assess emerging AI capabilities and market trends relevant to CRM.
- Recommend investment priorities to maximize business transformation.
- Partner with stakeholders across Sales, Service, and Commercial Excellence to identify AI opportunities.
- Lead AI discovery workshops and opportunity assessments.
- Build business cases, demos, define success metrics, and prioritize initiatives based on value, feasibility, and scalability.
- Maintain and govern the CRM AI opportunity portfolio.
- Drive adoption of AI Copilots, Agent force solutions, and intelligent assistants.
- Define business requirements in collaboration with IT, Data, and AI teams.
- Reimagine CRM processes through AI-assisted and autonomous workflows.
- Monitor usage, effectiveness, and business impact; drive continuous optimization.
- Partner with CRM delivery teams, Enterprise AI, and vendors to ensure successful implementation.
- Align business requirements, outcomes, and success metrics across initiatives.
- Manage dependencies, stakeholder engagement, and readiness activities.
- Support deployment of AI-powered capabilities across CRM.
- Own the AI value realization framework.
- Define and track KPIs for AI and CRM performance.
- Analyze productivity gains, operational efficiencies, and customer outcomes.
- Translate insights into actionable recommendations and executive reporting.
- Establish governance standards for CRM AI initiatives.
- Ensure compliance with data, security, and Responsible AI policies.
- Partner with Legal, Compliance, and Data Governance to mitigate risks.
- Implement monitoring and oversight mechanisms.
- Drive organizational readiness and adoption of AI solutions.
- Define enablement, communication, and training strategies.
- Build AI champion networks and feedback loops.
- Ensure scalable and sustained adoption across the organization.
- Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
- 5+ years of experience in CRM, Commercial Excellence, Product Management, Analytics, or Digital Transformation.
- Proven track record leading cross-functional initiatives across business, data, and technology.
- Strong understanding of CRM processes (Sales, Service, Customer Experience).
- Experience developing business cases, roadmaps, and value realization frameworks.
- Familiarity with Generative AI, Copilots, Agentic AI, and enterprise AI solutions.
- Strong analytical mindset and experience with KPI frameworks and executive reporting.
- Excellent stakeholder management and communication skills.
- Hybrid
- Generative AI, Copilots, Agentic AI
- AI governance & adoption
- CRM analytics & KPI frameworks
- Data storytelling & performance analysis
- CRM processes & commercial operations
- Strategic thinking & stakeholder management
- Executive communication
- Cross-functional collaboration & change management
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
If you are a person with a disability and need assistance applying for a job, please submit a request.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment…
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