Junior IT Support Engineer

Junior IT Support Engineer

Worcestershire (100% Site-Based)

£22,000 - £26,000 per annum + Benefits

Fresh Food Manufacturing

Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support?

On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.

This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment.

As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.

• 1st & 2nd Line User Support:
  Handling everyday technical queries across the whole company - resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.
• User Onboarding & Setup:
  Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters.
• Systems & Equipment Maintenance:
  Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records.
• Infrastructure & Project Support:
  Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects.

• You will be interacting directly with staff across the entire business - from the shop floor to management - so clear, confident, and articulate communication is essential.
• A positive, approachable personality with a strong desire to solve problems and help colleagues.
• A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration, backed by a genuine eagerness to learn and develop.
• Strong problem-solving abilities, excellent organization, and the ability to work independently while knowing when to seek guidance.
• Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A+ or Microsoft equivalents.

• Salary: £22,000 - £26,000 depending on experience.
• Career Growth: Direct mentoring from the IT Infrastructure Manager, offering clear progression and broad technical exposure.
• Work Environment: A vibrant, collaborative site-based culture within an essential, thriving industry.