2nd Line IT Support Engineer

2nd Line IT Support Engineer

A fantastic opportunity for an experienced 2nd / 3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft 365, Windows Server as well as desktop, networking troubleshooting and user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, 2nd / 3rd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst

SALARY: up to £38,000 per annum (depending on experience) + Benefits

LOCATION: Redditch, Worcestershire, West Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Friday, 09:00–17:30

JOB OVERVIEW

This is an exciting opportunity for a motivated 2nd Line IT Support Engineer who enjoys solving technical problems, taking ownership of issues and delivering excellent customer service.