Enforcement Manager

About Bristow and Sutor Group

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

We are seeking an experienced enforcement manager with excellent leadership skills who will be part of a larger team of managers that form the Enforcement Department Management team.

You will be responsible for the performance and management of a team of Enforcement Agents, ensuring that the department’s compliance and collections rates are met along with business and client expectations.

Pay: £41.000 (DOE)

Full time 42 hours per week, over 5 days, covering Monday to Sunday, late & early shifts will be required & you will be required to work one day on a weekend per month.

31 days annual leave (23 plus bank hols)

Company Car / allowance scheme

Permanent

Location:

Hybrid/office based, (from Redditch) as required by the business

• Assist the Director of Enforcement with the daily running of the enforcement department, meeting all operational Enforcement Agent requirements, maintaining a fluid workflow and a consistent approach.
• Drive performance within the Enforcement department, specifically focusing on a dedicated team of individuals, meeting or exceeding expected collection targets and resolving issues which may get in the way of achieving this objective.
• Support new departmental initiatives to drive performance across the board and for specific clients.
• Able to identify Enforcement Agent behaviours, from daily interaction and close connection with team members as well as different data sources, adopting a proactive approach to constantly develop each colleague within the team.
• Undertake regular 1-2-1 meetings to support health and wellbeing and motivate a team of Enforcement Agents, to enable them to be their best and realise their potential. Accompany agents in the field to provide support, coaching and mentoring.
• Responsible for reporting data for the department, to ensure we are accurately reporting on all aspects of the Enforcement Department and its performance.
• Maintain professional and effective relationships with other functions to ensure the department is always working collectively and collaboratively to achieve targets and ensure compliance with ethical standards, company policy and procedure are met.
• Report safeguarding concerns with the appropriate team, escalating to the principal safeguarding officers if immediate response is required.
• Assist the compliance department with client or customer complaints received ensuring the appropriate internal processes are followed correctly
• Responsible for ensuring all colleagues are managed effectively within the Group HR policy and procedures framework
• Oversee the administrative duties relating to enforcement paperwork, reporting lines and audit requirements for the department: GDPR, ISO standards, FORS, CIVEA requirements and other requirements which must always remain compliant.
• Maintain an up-to-date knowledge of Enforcement legislation, company policy and procedure, escalating if further guidance is required.
• Assist other areas of the department as required, including employed, self- employed enforcement agents, special operations, projects, deputizing, compliance, technical
• Proven experience as an exemplary and high performing Enforcement Agent or Manager with experience of the Enforcement Sector
• Strong leadership and management qualities to motivate a team of field-based agents to achieve exceptional results.
• Change agent who readily adapts to change, proactively suggests ideas for improvement with experience of leading successful change initiatives.
• Excellent communications skills to influence a team and motivate them to achieve their team and personal best
• Willing to “roll their sleeves up” to get things done, even in challenging circumstances with competing…