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Global Outsourced CX Manager
Job in
Redditch, Worcestershire, B97, England, UK
Listed on 2026-03-06
Listing for:
Halfords Careers
Full Time
position Listed on 2026-03-06
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
A leading retail company in Redditch is seeking an Outsource Performance Manager to take ownership of performance for outsourced contact centres in India and South Africa. The role involves accountability for key service delivery metrics, leading operational reviews, and driving continuous improvement initiatives. Ideal candidates will possess strong contact centre experience, stakeholder management abilities, and be comfortable working across cultures.
The position supports hybrid work and offers a competitive salary with benefits and personal development opportunities.
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