Charges Team Leader

Charges Team Leader

Situated in North Worcestershire, Redditch Borough Council is responsible for providing housing services to our tenants and leaseholders. We are committed to being a customer‑driven organisation, with communities at the heart of everything we do, and a strong focus on continuous improvement.

We are creating a dedicated Charges Team to deliver fair, transparent, and legally compliant service charges and income services for our residents. This is an exciting opportunity to join a growing service and make a real difference to our communities.

We are looking for a Charges Team Leader to support the Housing Income Manager in shaping the service. You will play a key role in delivering statutory service charges, recharges, and income recovery services for tenants and leaseholders, ensuring compliance with housing legislation and best practice.

Lead and manage the Charges Team and drive performance. Deliver accurate and transparent service charges, supporting income collection to maximise Housing Revenue Account performance. Ensure compliance with relevant legislation and consultation requirements while providing excellent customer service to residents.

Knowledge of housing service charges and income management with strong analytical and problem‑solving skills. Ability to interpret and apply legislation with excellent communication and customer service skills. Hold a minimum level 3 qualification related to housing management and social housing practices with at least 3 years’ experience specific to the role or with transferable skills within the social housing sector. At least 2 years’ recent experience in a senior or managerial role with the ability to work collaboratively in a fast‑paced environment.

• Local Government Pension Scheme
• Generous annual leave, starting at 25 days plus bank holidays (pro rata)
• Flexible working arrangements, where appropriate
• Employee Assistance Programme
• Access to an employee benefits platform offering high‑street, leisure and holiday discounts, salary sacrifice schemes and more.