Homelessness Manager

Homelessness Manager

Redditch Borough Council

£48,226 to £51,356 per annum

37 hours per week

Are you passionate about preventing homelessness, supporting vulnerable people, and leading teams to deliver life‑changing services? Redditch Borough Council is looking for a committed and experienced Homelessness Manager to lead our frontline homelessness service and help shape the future of housing solutions in the borough.

As our Homelessness Manager, you will play a central role in delivering statutory homelessness services under the Housing Act 1996 (Part VI & VII), the Homelessness Reduction Act 2017, the Domestic Abuse Act 2021 and associated legislation.

You’ll provide leadership, technical guidance, and operational oversight to ensure we deliver a fair, compassionate, and effective customer‑focused service.

You will support the Strategic Housing Services Manager and work collaboratively with the Housing Solutions Manager, and wider service managers, to ensure your teams deliver a seamless customer service to deliver prevention‑focused outcomes. This is an opportunity to directly influence service development, performance, culture, and partnership working at both operational and strategic levels.

• Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team members.
• Ensure the professional, compliant, and customer‑centred delivery of statutory homelessness functions.
• Provide expert technical advice on homelessness legislation, guidance, and case law.
• Lead on performance management, reporting, and quality assurance to drive continuous improvement.
• Manage budgets related to homelessness services, temporary accommodation, and Homelessness, Rough Sleeping and Domestic Abuse Grant.
• Oversee SWEP processes, out‑of‑hours homelessness services, and partnership arrangements.
• Advising Councillors on the delivery of the service at an operational and strategic level.
• Ensure services are delivered with compassion, empathy, respect and high regard for safeguarding and vulnerability.
• Contribute to service development, policy implementation and system improvements, including IT systems management.

We’re looking for someone who brings leadership, technical expertise, and a genuine passion for supporting people in crisis.

You will have:

• A Level 4 qualification in housing or a related discipline, alongside CIH membership.
• At least five years’ experience in homelessness or housing advice services, including two years’ experience at a managerial level.
• Extensive knowledge of homelessness legislation and the ability to make legally robust decisions.
• Demonstrable experience managing staff, delivering high‑quality customer services, and driving performance improvement.
• Experience controlling budgets and working within a political environment.
• Strong communication, resilience, problem‑solving, and people‑management skills.

• Pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro‑rate)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform with discounts for high street shops, leisure, holiday, salary sacrifice schemes and more

We are an equal opportunities employer and welcome applications from all Sections of the Community.