Shift Operations Manager

Benefits

• Paid Holidays
• Staff Discount
• Travel Loans and more

The role of the Shift Operations Manager is to lead and manage warehouse operations during the assigned shift, ensuring safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift.

The Shift Operations Manager has 8 direct reports and will work daytime hours 9-5 pm Monday-Friday. Some shift work outside of these hours will be required to cover for holidays and to gain a deeper understanding of other teams.

• Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
• Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
• Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
• Manage, coach, and performance-manage team members, including absence, conduct, and capability
• Monitor stock control processes including goods receipt, storage, picking, and shipping
• Plan and deploy labour and resources effectively to meet operational demand
  
  Escalate and resolve operational, quality, or compliance issues in a timely manner

• Support recruitment, onboarding, and training activities for warehouse employees.
• Produce and maintain operational reports, shift handovers, and performance records.
• Assist with audits, inspections, and corrective action activities.
• Support implementation of new processes, systems, or customer requirements.
• Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
• Monitor equipment usage and report maintenance or facility concerns.
• Promote a positive safety and compliance culture across the operation.
• Deputise for senior operations management when required.

• Proven experience within a warehouse, logistics, or supply chain operations environment.
• Previous experience in a leadership or supervisory role managing operational teams.
• Experience with in pharmaceutical operations is desirable but not essential.
• Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
• Knowledge of health & safety practices and operational compliance standards.
• Ability to prioritise workloads and make effective decisions in a fast-paced operational environment.
• Experience using Warehouse Management Systems (WMS) and operational reporting tools.
• Strong problem-solving and organisational skills with a continuous improvement mindset.
• Flexible approach to shift working and operational demands.

We are proud to be a diverse and inclusive employer. If you have any specific requirements, we will do everything we can to support you. We can help find the role that is right for you and make reasonable adjustments to our recruitment process.