Out Of Team Leader

Are you an experienced operational leader looking for an opportunity to make a real difference to patient care outside of normal business hours? Vertis Health is seeking an enthusiastic and motivated Out of Hours Operations Team Leader to provide operational leadership across our out of hours services. Working closely with the Operations Manager, you will ensure the safe, efficient and effective delivery of services, leading a team of Operations Assistants and Senior Operations Assistants while supporting service improvement, workforce coordination, stakeholder engagement and operational performance.,

As the Out of Hours Operations Team Leader, you will:

• Lead and support the out of hours Operations team, providing supervision, coaching and performance management.
• Act as the senior operational point of contact during designated out of hours periods.
• Manage staffing challenges, incidents, service disruptions and operational escalations.
• Ensure services are delivered safely, effectively and in accordance with NHS, CQC and GDPR requirements.
• Support workforce planning, rota management and service scheduling.
• Monitor service performance and contribute to the production of operational reports and KPI data.
• Develop training materials and support staff development initiatives.
• Work collaboratively with clinical, operational and corporate teams to drive continuous improvement.
• Support service developments, operational change projects and the implementation of new systems and processes.

• Maintain strong relationships with internal and external stakeholders, including clinicians, practices and patients.

  This is an exciting opportunity for someone with strong leadership skills, excellent organisational abilities and experience working within healthcare operations.

  Vertis Health is a federation of general practices delivering high-quality NHS services across Worcestershire. We were founded by local primary care clinicians and are owned by the practices we serve. As a purpose-led limited company, the money we generate is reinvested into the local healthcare economy, helping to strengthen services, support innovation and improve patient care.