Operations Manager

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, Hello Fresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Nordic Ninja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

The Ops Manager is a critical role at our depots. As the Ops Manager, you are accountable for site performance during your shift.

Your role will focus on primary sort for our middle mile hub. You will ensure that arrivals are unloaded, sorted and cross docked according to the plan provided to you by the Network team, whilst maintaining high quality and safety levels.

You will lead a team of handlers throughout your shift and be accountable for the results that are delivered. You need to have the highest standards of professionalism and discipline, leading by example in every moment. This is an on-site role embedded in the day-to-day operations.
The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Operations team is organised into roles at different levels: this is a level 5 role reporting into the site leader.

• Lead shift during rotation - managing a variety of team members - to deliver exceptional under the roof performance.
• Be the Site Lead’s primary support & deliver strong handovers
• Lead & inspire, & develop and performance manage, team on OM’s shift rotation.
• You will be responsible for:
  • Labour planning for week-ahead & night.
  • Managing day activities, e.g. sortation as relevant, preparation for sortation.
• Succession planning for week ahead + 6-week glance for their side of the week, & peaks.
• Drives continuous improvement initiatives & Develop standards and operating procedures.

• 4-8 years’ experience leading fast-paced dispatch / middle-mile operations.
• Strong command of driver operations, route execution, and dispatch accuracy.
• Hands-on shift leadership with ability to manage 10-20+ staff. Ability to lead and coach team.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Excellent…