Customer Insight Manager (12 Month Fixed-Term Contract, Part-Time

Job no: 567235
Work type: Part time
Site: Redditch
Categories: Marketing
Location: Worcestershire
Salary: Competitive

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

We're looking for an experienced Customer Insight Manager to join Halfords on a 12-month contract, working 3 days per week, during a pivotal period for the business. As Halfords makes a number of high-stakes strategic decisions that will shape our future customers, propositions and growth opportunities, you'll play a critical role in ensuring those decisions are informed by clear, credible and actionable customer insight.

Working with senior stakeholders across Marketing, Category and Proposition, you'll lead our customer insight capability, manage key research and agency partnerships, and champion the voice of the customer across the organisation. This is an opportunity for someone who thrives on influencing important decisions, translating evidence into action, and helping leaders understand not just what customers think and do, but how confident we should be in the decisions we make as a result.

• Lead customer insight that drives business decisions, ensuring research and evidence directly supports strategic choices across Marketing, Category and Proposition.
• Champion the voice of the customer, bringing clear, balanced and credible customer understanding into key decision‑making forums.
• Own and evolve core customer insight assets, including segmentation, trackers and panels, ensuring they remain relevant, trusted and actionable.
• Manage and inspire external insight partners, setting decision-led briefs and ensuring output is focused on impact, not activity.
• Translate complex evidence into clear recommendations, helping stakeholders understand implications, trade‑offs and levels of confidence.
• Provide transparency on the strength of customer evidence, highlighting where insight is robust, limited, ageing or incomplete.
• Partner with insight and analytics specialists across Halfords, aligning customer insight activity to the organisation's most important priorities.
• Drive learning and continuous improvement, tracking outcomes and ensuring insight contributes to better future decisions as well as today's.

• Extensive customer insight experience, ideally gained in complex, multi-category, multi-channel or customer‑led organisations.
• A proven track record of managing insight agencies as strategic partners, ensuring research is focused on business impact and decision quality.
• Strong commercial and strategic acumen, with experience influencing decisions that shape customer, proposition and growth strategies.
• Exceptional stakeholder management skills, with the credibility and confidence to engage, challenge and influence senior leaders, including Executive‑level audiences.
• Sound judgement when evaluating evidence, able to balance rigour, pace and practicality while being clear about confidence levels, risks and limitations.
• A calm, credible and objective approach, comfortable challenging assumptions and holding the line when evidence is incomplete or inconvenient.
• A collaborative mindset, working effectively alongside Analytics, CX, UX, Commercial and Customer teams to build a holistic view of customers and markets.
• A decision‑first mentality, focused not on producing insight…