Client Account Executive

We're recruiting for a Customer Account Executive to join a busy and growing business. This is a varied role combining customer service, account management support, sales administration and marketing. You'll build strong customer relationships, prepare quotations, coordinate projects and support business growth.

Key Responsibilities

* Act as the first point of contact for customer enquiries.

* Build and maintain strong customer relationships.

* Prepare accurate quotations and proposals.

* Follow up quotations to maximise conversions.

* Support Account Managers with key customer accounts.

* Manage customer bookings and account administration.

* Keep CRM records accurate and up to date.

* Liaise with planning and operational teams.

* Coordinate customer requirements through to delivery.

* Resolve customer queries professionally.

* Identify opportunities to grow existing accounts.

* Support new business development activities.

* Contact prospective customers by phone and email.

* Generate and qualify new business leads.

* Produce customer reports and presentations.

* Create engaging social media content.

* Assist with marketing campaigns and promotions.

* Help maintain website and marketing materials.

* Monitor social media engagement.

* Research market trends and competitor activity.

* Work closely with internal departments.

Person Specification

* Previous experience in customer service, sales support, account management or marketing.

* Excellent communication and relationship-building skills.

* Strong administration and organisational abilities.

* Experience with social media for business.

* Commercially aware with a proactive approach.

* High attention to detail and accuracy.

* Professional, positive and customer-focused.

* Experience with Canva, Mailchimp or similar marketing tools would be an advantage

Hours:

Monday to Friday, 8:00am – 6:00pm (1-hour unpaid lunch break)
Salary: £30,000 - £35,000 per annum (depending on experience)