Relief Monitoring Centre Operator

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving services that make a difference to the community that we serve.

Shift pattern: 24 hours per week (average). Relief contract covering sickness and holidays - shifts allocated in advance, to include mornings, afternoons, nights, weekends and bank holidays.

Are you calm in a crisis? Would you take control in an emergency? Could you deal with urgent calls? Can you spot suspicious behaviour?

We will provide training to ensure you are able to:

• Answer and respond to emergency Lifeline calls, helping people to live their lives independently
• Answer and respond to calls in relation to various Councils’ emergency services and housing repairs when the offices have closed
• Proactively monitor CCTV within North Worcestershire and produce evidence for the Police

We are looking for bright, customer focused individuals, with a flair for problem solving and who can:

• Safeguard vulnerable individuals - demonstrating empathy, compassion and respect at all times
• Respond calmly, confidently and decisively to incidents and emergency situations
• Effectively assess risks and prioritise tasks in a fast-paced environment
• Accurately assess visual and audible information to support decision making
• Produce and maintain accurate and timely incident reports and associated documentation
• Demonstrate strong IT skills and confidence using different systems

Join our team and you will make a difference to the safety of our residents, including some of the most vulnerable people. The position is predominantly based within our 24-hour Monitoring Centre in Redditch, with occasional travel to our site in Bromsgrove.

If you’d like to work in a fast-paced, customer focused environment, where no two days are the same, then this is the team for you!

The Councils offer a range of staff benefits:

• Pension
• Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• Flexible working, where appropriate
• Employee Assistance Programme
• Access to employee benefits platform, offering discounts for high street shops, leisure and holiday discounts, salary sacrifice schemes and more

Remember to review the attached Job description and visit our website for more info on NEW Lifeline and CCTV.

Please contact Donna Heath, Monitoring Centre Team Leader, by email if you have any questions:

donna.heath@ or email recruitment@

Please note that the Council does not offer Sponsorship to work in the UK.

Monitoring Centre Operator JD - March