Homelessness officer

The following content displays a map of the jobs location - Woodrow housing services and Town Hall Redditch

Career graded post, salary dependent on qualifications and experience ( Grade 6: SCP 19 - 24, £32,061 - £35,412, Grade 7: SCP 25 - 30, £36,363 - £40,777)

Working Hours:

37

Location:

Woodrow housing services and Town Hall Redditch

Closing Date:

30/08/2026

Job Type:

Housing

Sector:

Local Councils

Business Unit:

Redditch

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

• Manage a wide range of cases , whilst wholeheartedly and positively to professionally and compliantly deliver the Councils statutory homelessness services in accordance with:
  Part VI & VII Housing Act 1996 (as amended by the Homelessness Act 2002);
  Homelessness Reduction Act 2017 & Homelessness Code of Guidance, Domestic Abuse Act 2021, and other relevant legislation.
• Provide enabling and supportive customer services that are firmly focused on the prevention and / or relief of homelessness and recovery from abuse.
• Throughout the applicant's journey through the service ensure, that all housing solutions are discussed, planned, understood and agreed through a regularly reviewed Personal Housing Plan (PHP) and risk assessment, so that expectations of all stakeholders to the case are clearly managed, and that any package of solutions is suitable and sustainable .
• The role is a career graded post, your grade will be determined based on your knowledge, qualifications and experience.

• Where relief is required, work diligently, effectively and efficiently to bring the case to decision , ensuring close collaboration with and assistance to the Housing Solutions Team to ensure that the applicant is practicably and financially supported ready for any allocation, and that temporary accommodation placements, and storage of goods, are planned and managed effectively, efficiently and compliantly, in accordance with legislation and guidance, and needs of service managers.
• Professionally and compliantly deliver the Councils statutory homelessness services in accordance with:
  Part VI & VII Housing Act 1996 (as amended by the Homelessness Act 2002);
  Homelessness Reduction Act 2017 & Homelessness Code of Guidance, Domestic Abuse Act 2021, and other relevant legislation .
• As an integral part of a professional homelessness team, operate a compassionate , empathetic and respectful, yet fair and equitable service that has upmost regard for peoples’ individual vulnerabilities and circumstances .
• Provide advice in support of victims finding solutions to retain their existing accommodation, or secure alternative safe accommodation to prevent homelessness, including negotiating and mediating with landlords, families, agents and partner agencies, and using various initiatives and partnerships.

• Take the lead and have oversight of referrals, escalations and allocations of prevention and relief cases by less experienced Officers, providing good, clear technical advice and guidance,so that cases are managed with a firm focus on prevention,negotiation,mediation and using various initiatives and partnerships in operation to fully achieve objectives.
• Provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personalized housing plans .
• Manage and support less experienced staff with unanticipated demand through emergencies and making decisions in sometimes complex situations.
• Where a prevention/relief/main duty is required, that you carry out and support your colleagues to ensure that all work is carried out diligently, effectively and efficiently to bring the case to decision , ensuring close collaboration with the Housing Solutions Team to ensure that the applicant is ready for any allocation, and that temporary accommodation placements,…