Solutions Officer

Redditch | Hybrid - 2 days in the office
Rate: £30.00 per hour
IR35 Status:
Inside IR35
Initial Contract Length: 3 months

Working Hours:

37.5 Hours per week

This role focuses on preventing and relieving homelessness by providing specialist housing advice, assessing homelessness applications and identifying sustainable housing solutions for individuals and families.

You will manage a varied caseload, make legally robust decisions in accordance with housing legislation and work collaboratively with internal teams, external agencies and private landlords to deliver positive outcomes for residents.

• Manage a designated caseload of homelessness applications, carrying out thorough assessments, investigations and making legally compliant decisions in accordance with relevant housing legislation.
• Provide specialist housing advice and support to individuals and families, focusing on homelessness prevention, relief and access to sustainable accommodation.
• Assess statutory homelessness duties and arrange suitable temporary accommodation where required, ensuring compliance with legislation, statutory guidance and local authority procedures.
• Work closely with private landlords, internal departments and external agencies to identify housing options, resolve complex cases and prevent homelessness wherever possible.
• Prepare accurate case records, legal decision letters and reports, ensuring effective case management, safeguarding compliance and high standards of customer service.

• A minimum of 3 years' experience working within homelessness, housing options or a relevant housing advice service, ideally within a local authority setting.
• In-depth knowledge of Part VI and Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, relevant case law, statutory guidance and safeguarding responsibilities.
• Proven experience managing complex homelessness applications, conducting detailed assessments and producing clear, legally robust written decisions and reports.
• Strong communication, negotiation and problem-solving skills, with the ability to manage challenging situations, prioritise competing demands and work effectively with vulnerable individuals.
• Excellent organisational, case management and IT skills, alongside a demonstrable ability to build productive relationships with landlords, partner agencies and other housing professionals.

• Competitive hourly rate of £30.00 on an initial 3-month contract.
• Hybrid working arrangement, with just 2 days per week required in the office.
• Opportunity to contribute to a local authority homelessness service, supporting residents to access suitable accommodation and achieve long-term housing stability.