Ocean Freight​/Multimodal Operative

Position: Ocean Freight/ Multimodal Operative
Ocean freight / Multimodal Operator)

- Position Overview

Our client is seeking a highly organised, experienced, and customer-focused Ocean Freight / Multimodal Operator to join their expanding forwarding team. The primary focus of this role is sea freight import and export operations, with opportunities to gain experience in air and road freight as part of your ongoing training and development into a fully multimodal operator.

In addition to operational responsibilities, the role includes commercial activities, such as outbound customer calls, to support and develop the company's multimodal services.

Key Responsibilities

Operational:

Manage sea freight import and export files from quotation to final delivery
Support airfreight and road freight bookings (training provided)
Liaise effectively with customers, overseas agents, suppliers, and internal teams
Arrange customs clearance, documentation, and delivery bookings
Resolve operational issues promptly and professionally
Ensure accurate costing, invoicing, and file maintenance
Monitor customer and supplier credit limits in line with company policy
Undertake additional tasks as requested by your line manager

Commercial:

Conduct outbound consultative calls to existing and prospective customers
Build and maintain strong, long-term customer relationships
Follow up on leads, quotations, and business opportunities
Understand customer requirements and recommend suitable freight solutions
Identify opportunities to support the wider commercial strategy
Work closely with sales and operations teams to deliver seamless customer service

Note:

These calls are consultative rather than high-pressure. The goal is to add value, understand customer needs, and help grow multimodal services through consistent, professional outreach.

(Ocean freight / Multimodal Operator)

- Position Requirements

Minimum 2 years' experience in sea freight operations
Strong understanding of international forwarding processes

Experience with customs clearance procedures
Excellent communication and customer service skills
High level of accuracy and attention to detail
Strong organisational and time management abilities
Proactive problem-solver with a positive, can-do approach
Experience in airfreight or road freight is desirable but not essential (training provided)
(Ocean freight / Multimodal Operator) - Position Remuneration

Competitive salary: £34,000 - £36,000 (dependent on experience)
Supportive, collaborative team environment
Ongoing training and professional development
Exposure to multimodal operations: sea, air, and road
Opportunities to broaden logistics skill set and progress your career
Employee Assistance Programme (EAP)
Eligible for attendance bonus after 6 months of successful service
Opportunity to work in a varied and impactful role where your skills make a real difference
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