Sea Freight Forwarding Operator

Sea freight Forwarding Operator

Our client is a Freight Forwarding and Logistics operator based in Redditch, Worcestershire we are now looking for experienced Sea Freight Forwarding operator to join the expanding team.

The core focus of the role is to handle sea freight import and export operations, but you will also support airfreight and road freight bookings as part of your development into a fully multimodal operator.
This role is ideal for someone with strong sea freight forwarding knowledge who is looking to broaden their freight forwarding skills, no prior experience in air or road freight is required - full training will be provided on air and road freight forwarding
Alongside operational responsibilities, this position includes a commercial element involving outbound customer calls to help support and grow our multimodal freight services

Main duties

Manage sea freight import and export files from quotation through to final delivery
Support airfreight and road freight booking processes (training provided)
Communicate effectively with customers, overseas agents, suppliers, and internal departments
Arrange customs clearance, documentation, and final delivery bookings
Resolve operational issues promptly and professionally
Ensure files are accurately costed, invoiced, and maintained
Monitor customer and supplier credit limits in line with company policy
Carry out additional tasks as requested by the line manager

Experience required

Minimum 2 years' experience in sea freight operations working for a freight forwarder
Strong understanding of international freight forwarding processes

Experience with customs clearance procedures
Excellent communication and customer service skills
High level of accuracy and attention to detail
Strong organisational and time management abilities
Proactive problem-solver with a positive approach
Experience in airfreight or road freight is desirable but not essential (training provided)

Salary and Benefits

Competitive salary ( 32,000 - 38,000 dependant on experience)
Ongoing training and professional development
Exposure to multimodal operations: sea, air, and road
Opportunities to broaden your logistics skill set and career progression
Employee Assistance Programme (EAP) for all staff.
Pension scheme
Eligible for attendance bonus after 6 months' successful service.
Opportunity to work in a supportive, friendly, and varied role where your skills make a real difference.