European Operations Coordinator

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.
On

Offer:

* Opportunity to join a highly regarded logistics specialist
 
* Based at a modern purpose-built office
 
* Offering an attractive salary up to £35K, dependent on skills and experience
 
* Contributory Pension

* Working hours:

Monday – Friday, 8:30am – 5:30pm
Main Purpose of the Role:
Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.

Duties and Responsibilities:

* Manage the day to day bookings of European freight forwarding jobs
 
* Processing where appropriate both export and import customs clearance.
 
* Raising job files and all of the appropriate paperwork
 
* Processing jobs through Multifreight software system
 
* Extensive client liaison to include quotations, follow up, bookings and problem solving
 
* Extensive supplier liaison to include rate negotiations, bookings and problem solving
 
* Internal liaison with the Sales Team, assisting with quotations and service information
 
* Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
 
* Maximising the gross profit by negotiating with the supplier base
 
* Proactively contacting the existing clients to maximise business potential
 
* Invoicing jobs on completion
 
* Populating internal analysis and key statistics
 
* To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
To be Considered:
 
* Must have European road freight forwarding or UK transport operations experience
 
* Strong Customer Service or Sales experience in rate negotiations and delivering quotations
 
* Good communication skills
 
* Good organisational skills
 
* Good attention to detail
 
* Can work to deadlines and handle pressure
 
* Quick thinker / Problem solving
 
* Self-motivated and enthusiastic character
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry