Operations Coordinator

Source Co Recruitment are seeking an experienced European Freight Forwarder to join a busy and fast-paced logistics operation in Redditch.

The successful candidate will be responsible for managing European freight movements from booking through to completion, delivering exceptional customer service while ensuring efficient and cost-effective transport solutions.

Salary:

* Up to £35k depending on experience

Working Hours

* 08:30 – 17:30 Monday to Friday

Key Responsibilities:

* Manage the day-to-day coordination of European freight shipments.

* Process Import and Export customs clearance documentation where required.

* Create and maintain job files, ensuring all paperwork and system updates are completed accurately.

* Process shipments through the Multifreight system.

* Liaise with customers regarding quotations, bookings, shipment updates, and problem resolution.

* Build strong relationships with suppliers and negotiate competitive transport rates.

* Work closely with the Sales Team to provide quotations and support business opportunities.

* Produce internal reports, analysis, and KPI statistics and complete invoicing and ensure all jobs are closed accurately.

The ideal Candidate will have the following:

* Previous experience within European freight forwarding or transport operations is essential.

* Strong understanding of European road freight, import/export procedures, and customs documentation.

* Experience providing quotations, negotiating rates, and managing customer relationships.

* Excellent communication and customer service skills.

* Highly organised with strong attention to detail.

* Ability to prioritise workloads and perform effectively under pressure.

* Strong problem-solving skills with a proactive and solutions-focused approach.

* Confident IT user with experience of freight management systems and Microsoft Office.

* Self-motivated, enthusiastic, and a strong team player.

If you’re a proactive and organised professional with European freight forwarding experience, apply today and take the next step in your logistics career