Operations Coordinator

Source Co Recruitment are seeking an experienced European Freight Forwarder to join a busy and fast-paced logistics operation in Redditch.

The successful candidate will be responsible for managing European freight movements from booking through to completion, delivering exceptional customer service while ensuring efficient and cost-effective transport solutions.

• Up to £35k depending on experience

• 08:30 - 17:30 Monday to Friday

• Manage the day-to-day coordination of European freight shipments.
• Process Import and Export customs clearance documentation where required.
• Create and maintain job files, ensuring all paperwork and system updates are completed accurately.
• Process shipments through the Multifreight system.
• Liaise with customers regarding quotations, bookings, shipment updates, and problem resolution.
• Build strong relationships with suppliers and negotiate competitive transport rates.
• Work closely with the Sales Team to provide quotations and support business opportunities.
• Produce internal reports, analysis, and KPI statistics and complete invoicing and ensure all jobs are closed accurately.

• Previous experience within European freight forwarding or transport operations is essential.
• Strong understanding of European road freight, import/export procedures, and customs documentation.
• Experience providing quotations, negotiating rates, and managing customer relationships.
• Excellent communication and customer service skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workloads and perform effectively under pressure.
• Strong problem-solving skills with a proactive and solutions-focused approach.
• Confident IT user with experience of freight management systems and Microsoft Office.
• Self-motivated, enthusiastic, and a strong team player.

If you're a proactive and organised professional with European freight forwarding experience, apply today and take the next step in your logistics career