Weekend Receptionist

As the weekend Receptionist at Willow Lodge, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events Willow Lodge host, such as summer fete, fundraising or even birthday parties for those who live at the home.

• To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
• Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
• To update and replace the menus on the display boards and dining tables within the agreed timescales.
• Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.

• Strong verbal and written communication skills.
• Experience with in a similar environment desirable.
• NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

• day off for your birthday - start your celebrations early!
• Blue Light Discount Card - access exclusive savings and offers.
• 28 days of annual leave (pro rata) - enjoy a healthy work-life balance.
• Salary advance scheme - access earned pay when you need it.
• Contributory pension - helping you plan for your future.
• Dedicated Learning & Development - continuous training and career growth opportunities.
• Team member rewards - recognising and celebrating your hard work.
• Free meals on shift - enjoy a meal on us while you work.
• Free tax review service - making sure you keep more of what you earn.
• Refer a friend scheme - earn up to £500 for successful referrals (Terms apply).

Please note:

If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.