Sales Office Manager

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Southern Counties Division located in Redhill is looking to recruit a Sales Office Manager to join the Division's Sales team.

The role of Sales Office Manager is to be responsible for the sales administration process and to support the Head of Sales with all operational/administrative aspects of the sales office, whilst ensuring the highest level of service is provided to all customers.

• Co-ordinate the progression of sales from reservation from legal completion, including liaising with solicitors and collating legal documents as requested, ensuring all targets are achieved.
• To train and coach sales administration staff and ensure they are aware of sales department responsibilities/duties, their work is to a high standard and delivered by the required time frames
• To ensure adequate cover is provided in the sales office, to manage sales office holidays and ensure staff have knowledge of each other's roles to cover for absences
• To ensure all sales systems are kept up to date and all sales reports are produced accurately and on time
• To make sure all customer telephone and email enquiries and related issues are dealt with in a timely and efficient manner
• To liaise with solicitors and provide co-ordination of legal documents
• To produce and collate information for inclusion in the board report and produce weekly, monthly and other reports as required by the sales department, divisional management and Group Head Office
• To co-ordinate the distribution of information between the sales department and other departments within the division
• To support Sales Director/Head of Sales on all day-to-day operational tasks

• Experience of providing high level administrative support to senior management
• Experience of working in a high-pressure environment with strict deadlines
• Evidence of leading an administrative team

• No formal qualifications are necessary but evidence of relevant experience and skills will be required

• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
• A calm and professional approach to all aspects of the role
• Effective interpersonal and communication skills
• Strong organisational and time-management skills
• Committed to diversity and inclusion

• A flexible approach to work including working beyond core office hours as and when required

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• Share Save Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.