Business Support Administrator

This Business Support Administrator post sits within HCRG Care Group's Surrey Child and Family Health Services, handling calls, emails and letters from patients and professionals at the Single Point of Access. The core of the work is screening, triaging and directing referrals from GPs, families and partner organisations, alongside call-backs, appointment booking and safeguarding administration. The role covers the Surrey-wide service and offers hybrid or agile working from an office base.

Candidates need GCSE-level Maths and English, and a driving licence is required.

• Provide customer service to patients and professionals contacting the Single Point of Access by phone, email and post
• Screen and triage referrals into the Single Point of Access from GPs, service users, carers and partner organisations
• Direct referrals to appropriate professionals, manage incorrect referrals and escal... promptu
• Follow protocols for accurate, timely referral allocation and maintain confidentiality on client systems
• Filter and direct calls and correspondence for Surrey Children's Community Services and partner organisations where required
• Signpost people to HCRG Care Group services and other agencies
• Handle call-backs to referrers, data cleansing, appointment booking and rescheduling, and issue correspondence to patients
• Maintain and update clinical systems, databases and clinic templates
• Provide general administrative support, including stock ordering, correspondence, information distribution and minute-taking
• Support safeguarding processes, including police domestic violence notifications, strategy meetings and child protection and MARAC correspondence
• Support the wider business support function across office and service activities
• Work flexibly to cover colleagues and meet service priorities

• GCSE or equivalent, including Maths and English

• Administrative experience in a busy, customer-facing environment

• Excellent, polite and helpful customer service skills
• Accurate and efficient keyboard skills
• Good working knowledge of Microsoft Outlook, Word and Excel
• Effective verbal and written communication and a good telephone manner
• Discretion, sensitivity and confidentiality
• Good planning, organisation and ability to meet deadlines

• Car driving licence

• Ability to work as part of a team
• Ability to prioritise and manage workload in a busy environment

• Minute-taking
• Knowledge of clinical systems or databases

• Group pension
• Free tea, coffee and milk at your base location
• My Reward Hub membership with discounts, cashback and vouchers
• Access to earned wages before payday
• Online and face-to-face wellbeing support, including counselling, legal, debt and life management help
• eLearning, career pathways and CPD through The Learning Enterprise
• Flexible and hybrid working arrangements