Pensions Project Specialist

Description

Join us as a Pensions Projects Specialist within our Outsourcing line of business based out of our Redhill office working hybrid.

This role sits within the Projects team supporting one of WTW’s largest administration clients and will report into the Projects Team Lead and Administration Manager. You will play a key role in the review, scoping, costing, and delivery of pension-related project requests. You will be involved in a broad spectrum of pension projects, ranging from small ad-hoc data requests to large, complex exercises such as pensioner trivial commutations, investment changes and buy-in activity.

The role combines analysis, delivery, and client interaction, with a strong emphasis on maximising project efficiency and revenue opportunities. You will take end-to-end ownership of smaller projects, while supporting larger initiatives and contributing to the successful delivery of key client priorities. The role also plays an important part in supporting and upskilling colleagues across a global operating model, working collaboratively across multiple locations.

• Review new project requests from clients and internal stakeholders, eliciting and documenting full requirements through analysis, discussions, and workshops
• Take ownership of scoping and costing project requests, collaborating with wider TAS teams to ensure all elements are captured and accurately reflected
• Translate requirements into clear project plans, defining timelines, deliverables, risks, and dependencies

• Take end-to-end responsibility for the delivery of smaller projects, ensuring completion to agreed timelines, budget, and quality standards
• Support the delivery of larger and more complex projects, contributing to planning, coordination, and execution
• Ensure project work is appropriately prioritised to meet client deadlines and revenue targets and work collaboratively with other teams across TAS to ensure successful delivery to time and budget

• Extract, manipulate, and present data to support project requirements as well as client deliverables
• Undertake data analysis, calculations, and reporting, ensuring accuracy and compliance with scheme rules
• Carry out data rectification and updates to member records where required and support calculation review and opportunities for system automation

• Actively manage relationships with clients, Client Managers, and internal stakeholders, ensuring clear and proactive communication throughout the project lifecycle
• Provide regular updates on project progress, risks, and issues, maintaining transparency and trust
• Work across multiple locations within the global operating model to ensure coordinated and consistent delivery

• Work closely with the Projects Team Lead, Administration Managers, and wider team to deliver revenue‑generating project work
• Support and collaborate with colleagues, contributing to knowledge sharing and capability development across the team
• Identify opportunities to continuously improve processes, efficiency, and project delivery approaches and ensure proactive problem‑solving

• Experience with in occupational pensions administration (DB and/or DC)
• Exposure to or involvement in pensions projects or scheme events (e.g., commutations, scheme changes, data exercises) is highly desirable and experience in scoping and/or costing work is desirable
• Strong understanding of pensions data, calculations, and administration processes
• Ability to analyse complex information, define requirements, and deliver structured solutions
• Strong data handling skills, including data extraction, manipulation, and reporting
• High level of attention to detail, particularly in relation to calculations and data accuracy
• Ability to identify and resolve issues through structured and logical thinking
• Excellent verbal and written communication skills and ability to engage confidently with stakeholders and clients across different levels
• Self‑motivated and able to work both independently and as part of a team
• Strong organisational skills,…