Customer Service Administrator

Location: South Nutfield

Customer Service Administrator

Are you a confident communicator with strong administrative skills & passion for delivering excellent customer service?

Our client, a well-established utilities business based in Redhill, is looking to recruit a Customer Service Administrator to join their friendly and close-knit team. This is a fantastic opportunity for either a graduate looking to kick-start their career or an experienced/customer service professional seeking a varied & rewarding office-based role.

Key Responsibilities:

Acting as the first point of contact for customers via telephone & email

Managing incoming enquiries & directing them to the appropriate department

Supporting the onboarding of new customers & setting up new subscriptions/accounts

Processing customer payments over the phone

Assisting customers with account setup, pre-payment arrangements & general account queries

Maintaining accurate customer records & updating internal systems

Providing general administrative support across the business

About you:

Excellent communication skills, both written & verbal

Confident & professional telephone manner

Strong IT skills, including MS & database systems

Full UK driving licence & access to a vehicle is essential

The Package:

Salary of £28,000pa

Monday to Friday, 9am-5pm

25 days holiday + BH

If you’re looking for a varied role where no two days are the same and want to join a business where you’ll genuinely make an impact, we’d love to hear from you