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Housing Complaints & Customer Experience Lead

Job in Redhill, Surrey County, TF2, England, UK
Listing for: Allscreens Nationwide Ltd
Full Time position
Listed on 2026-08-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 27000 - 37000 GBP Yearly GBP 27000.00 37000.00 YEAR
Job Description & How to Apply Below

Raven Housing Trust is seeking a Customer Complaints Handler to join a forward-thinking customer service team dedicated to improving homes and lives. You will resolve issues promptly, listen to residents, and translate feedback into meaningful service improvements.

You will ensure compliance with the Housing Ombudsman Complaint Handling Code and serve as the first point of contact for caseworkers and legal teams, helping shape customer-focused services across our communities.

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