Ombudsman & Escalated Complaints Team Lead
Listed on 2026-10-10
-
Finance & Banking
-
Customer Service/HelpDesk
Bilingual
Santander Consumer Finance is seeking an Ombudsman & Escalated Complaints Team Leader in the United Kingdom to guide a specialist team handling FOS referrals and complex cases with statutory diligence.
You will coach colleagues, provide technical guidance on difficult investigations, and drive improvements in complaint handling to improve customer outcomes and reduce avoidable referrals.
This is an excellent opportunity to take on the Ombudsman & Escalated Complaints Team Lead role at Santander.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Ombudsman & Escalated Complaints Team Lead role in the description above.
We appreciate your interest in this position.
Join Santander and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).