Senior Pensions Payroll Administrator

Join us as a Senior Payroll Administrator based out of our Redhill office working hybrid. In this position, you will be working in the pension payroll administration team and will be majorly responsible for the payroll administration activities including paying pensioners on time and accurately and dealing with all related Payroll tasks.

• Checking/Authorising payroll amendments (e.g. address changes and bank details) using casework.
• Checking/Authorising the processing of payrolls (e.g. signing off payroll control reports).
• Ensuring that payslips and P60s are issued correctly by our outsourced printers.
• Ensuring that payroll deductions are dealt with correctly (e.g. PAYE, healthcare).
• Checking/Authorising manual payments using computer software and/or HMRC PAYE tables.
• Carrying out level 73/68 job description tasks when insufficient resources are available at that level or in order to provide training to a junior colleague.
• Being responsible for specific tasks/projects allocated to you by the Payroll Team Leader (e.g. processing complex or non-UK payrolls, mentoring junior payroll colleagues, dealing with difficult enquiries and/or complaint cases, testing system enhancements and new software).
• In conjunction with the Payroll Team Leader, ensure that all delivery promises and performance standards are achieved.
• Escalate problems and cases to the Payroll Team Leader.
• Be a point of reference on technical issues and non-standard cases.
• Challenge procedures to identify process improvements and pass on recommendations to the Payroll Team Leader.
• Check and challenge basis of work performed by junior colleagues and make sure that the requested work has been undertaken.
• Coach junior colleagues on errors made to explain and prevent reoccurrence.
• Monitor own workflow and that of junior colleagues via casework to ensure service levels are achieved.
• Take responsibility for keeping payroll client documents up-to-date, e.g. Assignment Control Summary (ACF) sheets and correspondence templates.
• Complaint Management
  • Recognise and escalise potential complaints to Payroll Team Leader.
  • Collate information regarding complaints.
  • Ensure complaints procedure is adhered to.

• Maintain and develop further knowledge of pensioner payrolls within the team.
• Mentor junior colleagues and hold regular feedback sessions.
• Identify colleague training needs and raise with Payroll Team Leader, proposing solutions where appropriate.
• Provide basic learning and development opportunities for junior colleagues.
• Identify performance issues and raise with Payroll Team Leader.
• Through supervision make sure junior colleagues work efficiently and within deadlines.
• Deputise in the absence of the Payroll Team Leader.
• Assist in more complex/project work when required.

• Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• On a daily basis be the main contact for an agreed list of payroll clients, and maintain and develop client relationships.
• Communicate effectively with clients/members via the telephone remembering each member will have a different level of understanding. Record each call as they occur.
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Payroll Team Leader.

• Experience in payroll administration is essential and experience in Pensions is nice to have
• Progression in CIPP qualification would be an advantage.
• Computer literate with fast and accurate keyboard input skills and an intermediate working knowledge of Microsoft packages.
• Experience of managing junior colleagues desirable.
• Numerical, analytical and problem solving abilities.
• Able to work to a high level of…