Medical Director

Location: Preferably near Redhill (London), Cardiff (Wales)
- Hybrid
Salary: £130,000-£145,000 + 2% performance bonus
Travel: Periodic international travel to medical & operational hubs

As one of the world's leading international medical insurance and assistance organizations,
IMG supports individuals, families, and organizations across the globe-delivering true global peace of mind every day. We're expanding our clinical leadership team and seeking a hands on Medical Director to support the Group Chief Medical Officer (CMO) in delivering safe, timely, and compassionate care across our diverse, worldwide operations.

This is a dynamic,
clinical leadership role at the heart of international assistance, aviation & travel medicine, and medical/health insurance
-perfect for a physician who thrives on complex case management, clear decision making, and meaningful cross border collaboration.

Be a clinical leader, end to end:

• Actively participate in case management at all levels, including documentation and clinical decision making both in hours and on call
  .
• Provide clear guidance to nursing, medical, operations, and client teams, escalating to the Group CMO where appropriate.
• Assume direct responsibility for the clinical aspects of patient transfers during your on call periods.

Shape world class insurance solutions :

• Advise commercial and underwriting teams on medical risk for new products and existing books of business
  .
• Review individual cases for plan wording compliance and possible exclusions
  .
• Determine medical necessity and customary/reasonable practice in live cases and precertification.
• Assist the CMO in gathering clinical information for complex case investigations
  .

Deliver exceptional assistance services:

• Support global nursing teams with remote patient management
  .
• Guide safe, timely interventions in line with members' coverage.
• Liaise with patients, families, treating teams, suppliers, and agencies to coordinate safe transfers
  .
• Maintain clear, timely documentation and direction for colleagues in Operations and Medical units.
• Help maintain clinically robust commercial transfer services (primarily UK based; potential to expand).
• Determine when a patient's condition warrants evacuation or other benefits.
• Support fraud detection efforts in collaboration with clinical and business teams.
• Maintain situational oversight of high profile cases and active transfers during office hours and when on call.

Support DBA & workers' compensation:

• Guide nursing teams in initial management
  , rehabilitation
  , and return to work planning for members injured or ill while working abroad.
• Provide clinical input and oversight to our field case manager network.

Drive governance & clinical quality:

• Champion the enterprise wide clinical quality improvement program.
• Provide clinical input to root cause analyses of incidents/near misses.
• Escalate any clinical quality/safety concerns to the CMO promptly.
• Attend clinical governance committee meetings in the CMO's absence.

Develop and strengthen our global network:

• Join routine supplier/network management meetings with Operations, Networks, and Medical teams.
• Advise on the operational capabilities of current/prospective providers.
• Assist with issue investigations related to air/ground ambulance, hospitals, and other networks.

• Core hours: 35 hours/week. Typical schedule 9:00-17:00 (flex to 8:00-16:00 when coordinated for core coverage).
• On call: 1 in 3 (currently two weeks every six
  ), handling referrals from 17:00-09:00 GMT and weekends
  . On call is in addition to contracted hours.

Our medical and operational teams are based across the US, UK, and internationally
. Proximity to Redhill (London), Cardiff (Wales) is preferred. The role includes periodic international travel as new services and products are developed.

• Medical degree and active license.
• Specialty background suited to travel/assistance/acute care, e.g.,
  Emergency Medicine
  , Internal Medicine
  , Critical Care
  , Aviation Medicine
  .
• Proven experience in complex case management
  , decisive…