Children's Residential Worker

This role has a starting salary of £30,647 per annum based on a 36-hour week, rising to £32,867 per annum.

Enhanced rates of pay are available for occasional bank holidays, weekends and sleep-ins. You'll work to a fixed 4-week rota meaning that you'll know in advance the days and hours you'll be working.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel and shopping
A chance to make a real difference to the lives of our residents Relocation bonus of up to £8,000
Refer a friend payment of £750 as a thank you for finding the right residential worker

About Extended HOPE

Extended HOPE is a specialist assessment and support service based in Redhill, providing short‑stay, crisis support and respite for children and young people experiencing emotional or mental health crisis. The service offers placements of up to seven days, giving young people a safe, stabilising space during a highly vulnerable time.

We are jointly funded with the Surrey and Borders Partnership NHS Foundation Trust (SABP), and our team includes dedicated Residential Workers and a Community Psychiatric Nurse who completes mental health assessments and supports children, young people, and their families/carers throughout their stay.

Your role as a Residential Support Worker

As a Residential Support Worker, you will play a vital role in supporting children and young people who are often out of education due to the crisis they are experiencing. This means your day‑to‑day support, structure, and presence will be incredibly important in helping them make sense of what they are feeling.

Building trusting, therapeutic relationships quickly is central to this role. You will engage with young people meaningfully, communicate with empathy, and help them navigate intense emotions and distress. To equip you for this, all staff receive DBT (Dialectical Behaviour Therapy) training, an evidence‑based therapeutic approach proven to help individuals manage overwhelming emotions, reduce harmful behaviours, and build healthy coping strategies.

Working at Extended HOPE

Our work is fast‑paced, unpredictable, and emotionally demanding. You may at times be exposed to harmful or high‑risk behaviours from young people in crisis. Because of this, personal resilience, strong teamwork, and a calm, grounded approach are essential.

Unlike longer‑term residential settings, the support you provide at EXT HOPE is short‑term and crisis‑focused, meaning your impact will be immediate, practical, and deeply meaningful.

Experience with in mental health, clinical settings, or crisis environments would be highly valuable and would transfer well to this role.

Your Application

In order to be considered for shortlisting, your application will clearly evidence how you align with our behaviours and how you demonstrate the following skills knowledge and qualities:

Strong teamwork skills - we are a small team and depend on one another
Excellent communication skills
Ability to respond dynamically to changing needs and situations
Flexibility and adaptability as support needs evolve
GCSEs in English and Maths (or equivalent)
A genuine passion for working with children and young people
Understanding of emotional or mental health difficulties affecting young people
Calmness and confidence in challenging or crisis situations

If this sounds like you, we'll provide the training, development and ongoing support you need to succeed and progress, please submit your CV and respond to our 4 application questions.

Looking at our advert please tell us what it is about the role that has motivated you to apply?
Please tell us about the relevant experience or transferable skills you have in relation to this role?
What three qualities do you have that would…